If your question isn't answered below, please get in touch with us and we’ll be happy to help you out.
WHAT IS THE STUDIO FEE?
We charge a studio fee of £4.95 per painter per session. The studio fee covers material used during the session as well as the glazing and firing of your pottery. The studio fee is charged only once per session, regardless of whether you choose to paint one piece or multiple items.
DO I NEED TO MAKE A BOOKING?
Feel free to come by anytime, but we do advise that you book ahead if possible to ensure that a table is reserved for you, especially if you would like an after-school or weekend session.
HOW LONG WILL IT TAKE TO COLLECT MY PIECES?
Your pottery has to be hand glazed and fired in the kiln. This process takes a few days. You can usually collect your finished pottery between one week to 10 days. We will text you once the pottery is ready for collection.
WHAT IF I NEED MY POTTERY IN A HURRY?
For anything urgent, we can arrange a rush service for an additional fee.
IS YOUR PAINT SAFE FOR CHILDREN?
Yes, the paint we use is water-based and non-toxic.
CAN YOU HELP ME WITH MY BABY'S FOOT OR HAND PRINTS?
Yes, our friendly staff will help you to capture your child's prints onto any of our wide selection of pottery.
I AM NOT VERY CREATIVE. CAN I COMMISSION YOU TO PAINT A PERSONALISED PIECE FOR ME?
We are not currently taking commissions but we do offer a writing service for anyone requiring a steady hand. Please see our price list for more information.
CAN I COME BACK TO FINISH MY PIECE IF I NEED MORE PAINTING TIME?
We are happy to store your unfinished piece until your next visit. You will be charged a discounted studio fee of £2.95 if you return in one month to finish the item. If it's over one month then a full studio fee applies.
WHAT IF SOMETHING GOES WRONG WITH THE FIRING OF MY PIECE?
If anything goes wrong in the kiln we will invite you to return to paint a new item of equal value at your convenience.